Welcome to Seven Oaks General Hospital. Our staff is dedicated to providing safe and excellent clinical care and making your visit as comfortable as possible. This guide introduces you to Seven Oaks Hospital and gives you an idea of what to expect during your stay. Please don’t hesitate to ask any member of your healthcare team if there is something you don’t understand or would just like to know more about.
Steps To Ensure Safe Care
Patients are an important member of the health care team. You can help make your health care experience safer by being actively involved. Informed patients make better decisions about what is best for them. What can you do?
Speak up if you have questions or concerns, and if you don’t understand, ask again. It is your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you are getting the right treatments and medications by the right health care professionals. Don’t assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plans.
Ask a trusted family members or friend to be your advocate.
Know what medication you take and why you take them. Medication errors are the most common healthcare mistakes.
Participate in all decisions about your treatment. You are the centre of the heathcare team.
About our Hospital
At Seven Oaks Hospital, we are committed to delivering high quality patient care. Seven Oaks is a community hospital providing comprehensive medical, surgical, emergency, mental health and rehab-geriatric services.
Seven Oaks vision is to lead and innovate in providing patient-centred healthcare and our values are:
Trust and Fairness
- Financial Responsibility
We seek to demonstrate these values through our work with our patients, family, partners, the community and the team we work with. By doing so, we aim to provide healthcare and wellness services that meet the needs and expectations of our community.
Your Health Care Team
Seven Oaks Hospital uses a team approach to healthcare delivery and many caring people work as part of that team. The interdisciplinary team may include physicians, specialists, nurses, pharmacists, therapists, technologists, healthcare aides, porters, and other professionals. The team works with you to provide the best possible health care by sharing expertise, information, and treatment planning. Each patient care unit has a Patient Care Team Manager who coordinates care, supervises the unit, and ensures that you receive the best standard of care.
Calling The Nurse
To call your nurse, use the call button located in your room. Call buttons are located at your bedside. There is also a pull cord in the bathroom. When you pull the cord, the nursing station is alerted that you need help. A staff member will respond to your signal as soon as possible.
If You Have A Concern
Please let your care provider know if you have any questions or concerns about your care and/or treatment. If you have a complaint, we want to resolve it as soon as possible. If you have voiced a concern to your care provider and feel it has not been resolved, please contact the Patient Care Team Manager whose card is attached on the inside pocket of the patient admission package. You can also contact our Patient Relations Coordinator at 204-632-3160.
Whiteboards – We Will Keep You Informed About Your Care
You will notice a white board at your bedside. Whiteboards have been used in hospitals across Canada to help improve communication with our patients and families. White boards help to keep you and your family updated on the goals for your care and your expected date for discharge. If at anytime you have concerns about any of the information on the whiteboard please inform your nurse immediately.
A Change In The Patient’s Condition
While in the hospital, professional caregivers are available around the clock. We know that family, and even friends, are often able to see small changes in the patient’s condition. These changes – such as a change in breathing or unusual confusion or thinking problems-may be an important sign that something is wrong, or that his or her condition is about to become more serious. Please be sure to talk to the nurse if you feel something is not right.
You should make a list of medications you are currently taking and give it to your nurse or physician. Your physician will review your medications and supply equivalents if needed. Patients are encouraged to discuss questions about medications with your nurse or physician.
You may be asked for consent before you have tests or procedures. Before you make a decision, it is important that you feel everything has been explained to your satisfaction. If you are unsure or do not understand something, please make sure to ask for an explanation. Whiteboards will be used to share important information with you and your family regarding the goals of care. If you have any issues with the use of the whiteboard in sharing this information you are to notify the nurse immediately, otherwise the whiteboards will be updated daily. If you have documented your wishes about the health care you may receive at the moment or in the future in an advance directive such as a representative agreement, a living will, or a similar document, bring this to the attention of your family and health care providers.
Food And Nutrition Services
Patient meals are prepared at a regional centre and delivered to Seven Oaks General Hospital three times per day. Therapeutic diets based on diet orders from your doctor are available. If you have food allergies or follow a special diet, let your nurse know as soon as you arrive. A variety of special cultural and religious diets can also be accommodated. You may request to speak with a clinical dietitian to discuss your individual diet needs and preferences. Please speak with your nurse or dietitian before eating any food or snacks brought in by visitors.
Patient meals are delivered:
Breakfast: 8:00 am – 9:00 am
Lunch: 11:30 am – 12:30 pm
Dinner: 4:30 pm – 5:30 pm
Nourishing snacks are also delivered three times per day.
Your room is assigned based on the type of medical care you need and the appropriate nursing unit to provide that care. Semi-private and private rooms are used first for a variety of reasons such as: infection control/isolation purposes. Semiprivate and private rooms are limited in the hospital so we are not always able to accommodate private insurance requests for private and semi-private rooms.
It is often necessary, for a variety of reasons (infection control, patient acuity) to move patients to a different room or unit. You will be notified of this prior to the move. You can be assured that regardless of the room or unit you are in you will receive the care you need during your admission.
Transfers To Another Hospital
At times you may need to be transferred to another hospital for special tests or procedures, or to accommodate your recovery needs. Arrangements for these transfers will be made by your health care team. The team will keep you fully informed about the reasons for such as transfer.
Personal Health Information
Under the Personal Health Information Act the personal information we collect about you including your health and health history is confidential.
You have a right to examine the information we collect and to request a copy. You have a right to request your personal information be corrected and the right to give permission for your information to be shared with others.
Family and friends are an important part of your recovery. We encourage and welcome visitors and the support they bring.General visiting hours are from 11:00 am to 8:30 pm. Families and friends are encouraged to visit at appropriate times whenever possible.
In circumstances where a visitor needs to remain with the patient past visiting hours, arrangements may be made through the patient’s nurse. For the comfort and privacy of other patients please observe a limit of two visitors per patient in the room. Children are welcome but must be accompanied by an adult visitor.
Advance Care Directives
While in the hospital your health care team will discuss your Advanced Care Plan (ACP). This document allows you to state your preferences for medical treatment, as well as to legally designate someone to make healthcare decisions if you are unable to do so or if you choose to have someone else make health care decisions. If you already have an ACP, please discuss it with your doctor or nurse and arrange to have a copy placed in your medical record. If you would like more information or would like to complete an ACP, please speak with your nurse or doctor.
Bedside TV service is available at daily or monthly rates. TV services at Seven Oaks are provided by Hospitality Network. A portion of the revenue from TV rental services is returned to the hospital and used for patient amenities and facility improvements
Patient phones are provided at no charge for local calls. Dial 7 to get an outside line. Long distance calls cannot be charged to your room.
Thanks to the support of Seven Oaks General Foundation, free Wi-Fi access has been extended to the entire Seven Oaks Hospital including patient rooms. While in the hospital you should be able to log on to MTS W-Fi Hotspot with a smart phone or other Wi-Fi enabled device the same as in a cafe, airport or other public building offering the free service.
SAFETY & SECURITY …
Helping To Prevent Infection
When you are admitted to hospital or other places of care, you are exchanging the familiar surroundings of home to share a unit with other people. You may be more vulnerable to infection because of your illness, medication or surgery.
You and your visitors can help prevent the spread of infection by:
Always washing and drying your hands after visiting the washroom
Using hand sanitizer provided before and after eating and taking medications
Not touching wounds or any devices (i.e. drip catheters) inserted in your body
Keeping the space around you tidy so staff can clean
Asking your visitors to clean their hands when entering or leaving the unit
Everyone should remember to cover our coughs by using the crook of the elbow. And visitors should stay away if they are ill.
Patient Identification Bracelets
Your patient ID bracelet states your name, date of birth, age, gender, attending physician’s name, admission date, room and bed number and Manitoba Health number. Please keep your bracelet on at all times while you are a patient in the hospital.
You may also wear a colour-coded wristband. A red wristband indicates an allergy.
Staff Identification Badges
At Seven Oaks Hospital, all staff members are required to wear standardized hospital identification badges, which include the logo and the staff members name, photograph and title. Caregivers at Seven Oaks Hospital will introduce themselves prior to providing a service to patients. If a particular staff member is new or unfamiliar, please ask who they are.
Seven Oaks Hospital endeavours to provide a safe and secure environment for all staff, patients, families and visitors. Abusive, aggressive or violent behavior will not be tolerated. Security staff may be notified and asked to assist with any inappropriate behavior.
For everyone’s protection, Seven Oaks Hospital frequently conducts fire and/or disaster drills. If a drill occurs, please remain in the room and do not become alarmed. The door to the room will be closed during the drill as part of our procedure. Fire protection systems are in place throughout the hospital and staff are trained in fire protection procedures.
Smoking is not permitted in Seven Oaks Hospital or anywhere on the hospital grounds. Smokers can be fined under the City of Winnipeg Outdoor Smoking By-law if found smoking on hospital property. Patients who smoke should tell their health care team so they can identify nicotine replacement therapy (patch, gum, etc.) options.
Please do not wear perfume, cologne or aftershave while you are a patient in a WRHA facility. If you can, remind visitors before they come to see you to refrain from wearing these products with strong scents. Some people are highly allergic to fragrance ingredients, and can suffer severe reactions.
Alcohol & Drugs
Possession and consumption of alcohol and non-prescribed drugs is prohibited on hospital grounds.
Spiritual Care Services
We recognize the importance of spiritual care in providing holistic care for our patients Spiritual Care Services are available 24 hours a day, seven days a week to meet with patients and family members. Spiritual Care Services include spiritual, religious, sacramental and emotional care. Ask your nurse if you would like this service. The Sanctuary, located on the main level by the public elevator, is open daily for quiet reflection and meditation. The Sanctuary is available for all faiths and religions. Worship Services are held regularly. Look for posted times in the main elevators.
Aboriginal Health Services
Aboriginal Health Services are available on site at the hospital. To access these services please call the central intake line at 204-926-7151 or ask your unit nurse to speak to an on-site representative.
Healthcare Interpreter Service
Free and confidential interpreter services are available for patients and families who have difficulty understanding medical or other information in English. If you or your family would like to utilize this service, please inform the nursing staff when you are admitted so an appointment can be arranged.
Urban Forest Café featuring Tim Horton’s
Located on the main level in the Atrium
7:00 am to 7:00 pm weekdays and 8:00 am to 4:00 pm weekends
Storm Café: Level 2 at Wellness Institute
Located at the West end of hospital
7:00 am to 7:00 pm Monday to Friday
8:00 am to 1:00 pm weekends and some holidays
Volunteers deliver mail directly to patient rooms. Family and friends can also send a “Well Wish” (email) to a patient through our hospital website (www.sogh.ca) The “Well Wish” will be delivered to the patient by a volunteer.
A licensed hair stylist is available twice weekly. A variety of services are available. Appointments are made by calling the Salon at 204-632-3445.
Pharmacy And Gift Shop
Taché Pharmacy is located in the main entrance atrium next to the medical clinic. The Gift Shop is co-located with the pharmacy for your convenience. Volunteers are available to assist with gift item purchases and proceeds from the Gift Shop go toward hospital priorities.
An Automated Teller Machine (ATM) is located on the main floor near the public elevators.
Wireless Internet (Wi-Fi)
Patients and visitors are able to take advantage of free wireless internet in the atrium and food services area on the main level of the hospital and in the track side seating area at Wellness Institute. No password is required to log-on.
Public parking is available in the Visitor Parking Lots in front of the hospital. Payment for hourly and daily parking is made at the parking machines in the front entrance.
Weekly and monthly passes are available at the Information Desk located at the main entrance.
Health And Wellness
After your discharge, the Wellness Institute at Seven Oaks Hospital provides many programs and services to help you with your recovery. Programs include cardiac rehabilitation, pulmonary rehabilitation, weight management, diabetes management and the Get Better Together (a self management program for any chronic condition).
Call 204-632-3900 or check online for more information and a listing of programs and education classes that will help you back to health, manage a chronic condition or for support for a healthy lifestyle change.
Discharge is a process that starts on admission and ends when you leave the hospital for home or other more appropriate residence, based on your needs.
Discharge does not always mean that you are fully recovered. It means your condition no longer requires acute care in a hospital. Discharge planning ensures that your transition to another level of care at home or another facility is optimized.
Your health care team will work with you and your family on your discharge plan. Discharge time is 10 a.m. Please remember that discharge time will not be delayed if you haven’t arranged to have someone drive or accompany you home. With this in mind, please plan ahead to have a pick up ready for your discharge day.
When you are discharged, your doctor and nurse will give you instructions about post-hospital care. Before you leave make sure you understand all discharge instructions including information about medications and any follow up appointments or care you will need.
Before you leave the hospital please consider the following:
Who will be taking you home at the time of discharge?
Who will be assisting you at home?
Have arrangements been made for equipment at home?
If you are not going directly home, what is the plan?
Review written instructions from your doctor or nurse and be sure to ask any questions you may have about medications, activities and diet after discharge.
Make sure you have scheduled any follow-up appointments, treatments or care you may need.
Talk to your nurse if you need help making arrangements to have your prescription filled by a pharmacy of your choice.
Arrange for someone to pick up your prescriptions so they are ready when you get home.
Pack everything you brought with you, including any medications you were given to take home.
Many patients require transportation services upon their discharge. All fees associated with transportation services such as handi-transit are the responsibility of the patient and family. Please speak to your nurse if you require assistance with making these arrangements.
If you had a private room or used special supplies or procedure during your stay, please pay your account before you leave the hospital.
In addition to being covered by Manitoba Health, some patients have extended health insurance plans, which may cover the cost of supplies such as crutches, canes, splints and some casts. Please ask a member of our health care team if you have any questions.