Complaints Process

Seven Oaks General Hospital works to resolve all concerns and complaints for the patient and family with the concerns and to improve for the future:

E-mail, telephone calls and letters will be acknowledged within 2 business days.
If the person with the complaint is not the patient, we must get consent from the patient to discuss their case. In situations involving those incapable of giving consent, consent to release information must be obtained from the appropriate person.
We review the case based on the information provided. This review may include some or all of the following:

Contacting the care providers who were involved in providing care
Contacting managers, department chiefs or other supervisors
Reviewing the medical chart of the patient
Contacting other relevant departments, i.e. Finance, Dietary, Diagnostic Imaging

We will contact you with the results of our review as soon as possible. More complex matters may take time; however we will provide regular updates on the review and the status of your complaint.

Fill out the form below if you wish to voice concerns or field a complaint.

Concerns Form

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