Maps & Directions      How are we doing?      Well Wishes       Contact Us
Donate Now  Winnipeg Urgent Care Centre

Complaints Process

Seven Oaks General Hospital works to resolve all concerns and complaints for the patient and family with the concerns and to improve for the future:

  1. E-mail, telephone calls  and letters will be acknowledged within 2 business days.
  2. If the person with the complaint is not the patient, we must get consent from the patient to discuss their case. In situations involving those incapable of giving consent, consent to release information must be obtained from the appropriate person.
  3. We review the case based on the information provided. This review may include some or all of the following:
  • Contacting the care providers who were involved in providing care
  • Contacting managers, department chiefs or other supervisors
  • Reviewing the medical chart of the patient
  • Contacting other relevant departments, i.e. Finance, Dietary, Diagnostic Imaging
  1. We will contact you with the results of our review as soon as possible. More complex matters may take time; however we will provide regular updates on the review and the status of your complaint.

Fill out the form below if you wish to voice concerns or field a complaint.

Concerns Form

"*" indicates required fields

Your Name*
If possible, include a number you can be reached at during the day. Include extension if applicable.
Would you like us to contact you for further discussion?*
This field is for validation purposes and should be left unchanged.
Skip to content