Your Stay at Seven Oaks

Rooms are assigned based on availability and medical requirements:

• Standard Rooms: Shared by three or more patients and covered by Manitoba Health. 
• Semi-Private Rooms: Shared by two patients. $97 per day
• Private Rooms: For a single patient. $139 per day 

If you prefer a semi-private or private room, confirm with your insurance provider about coverage. If you do not have extended/private healthcare insurance but would like to pay privately for a semi-private or private room accommodation, the hospital will collect payment from you prior to discharge.

The hospital or healthcare centre tries its best to give you the room requested, but sometimes, it may not be available. You will receive a high standard of care regardless of the accommodation setting.

To opt in, complete an Accommodation Request form provided by our staff.

FAQ on Semi-Private and Private Room Accommodations: 

The duration of your stay depends on several factors, including your medical condition, overall health status, and recovery. Your healthcare team will be communicating with you regularly and will let you know how long they expect you’ll need care at a hospital or health centre.

A decision could be made as early as one to two days after you are admitted, however, timing is dependent on changes in your medical condition. Once you receive information from the healthcare team on your estimated length of stay, you can begin to prepare for when you are eventually discharged.

Care needs will constantly evolve until the time when services provided in hospital or health centre are no longer required.

If your care needs change, you may be transferred to another unit or facility. Transfers help ensure you are receiving the most appropriate care. Examples include:

• Transfer from a medical unit to a rehabilitation unit, such as Stroke Rehabilitation.
• Transfer from the emergency department to a Transitional Care Unit.
• Transfer from a Critical Care Unit to a less intensive level of care.
• Transfer from a hospital in the Winnipeg health region to a hospital in your home community for continued care.
• Transfer to the hospital you arrived from (e.g., the term repatriation is sometimes used by healthcare staff).
• Transfer to a hospice or palliative care setting.
• Transfer to a psychiatric facility for a longer period of stay.

This decision is based on your healthcare team’s knowledge of other available services and their assessment of your current care needs.

Planning to leave is called discharge. Your healthcare team begins preparing for this almost as soon as you are admitted, giving you the time to identify the supports you may need to continue your recovery. The healthcare team will provide:

• A discharge information sheet with follow-up details, prescriptions, and recommended resources.
• Assistance in connecting with community supports, such as home care, mental health services, or public health programs.

The healthcare team will be communicating with you and your Partners in Care (e.g., family, friends or caregivers) regularly. They will assist with preparing you for a transfer or discharge. You can rely on them to help address your specific care needs and answer your questions.

Many patients require transportation services upon their discharge. All fees associated with transportation services such as handi-transit are the responsibility of the patient and family.

Please speak to your nurse if you require assistance with making these arrangements.

While in the hospital, professional caregivers are available around the clock. We know that family, and even friends, are often able to see small changes in the patient’s condition. These changes – such as a change in breathing or unusual confusion or thinking problems-may be an important sign that something is wrong, or that his or her condition is about to become more serious.

Please be sure to talk to the nurse if you feel something is not right.

While in the hospital your health care team will discuss your Advanced Care Plan (ACP). This document allows you to state your preferences for medical treatment, as well as to legally designate someone to make healthcare decisions if you are unable to do so or if you choose to have someone else make health care decisions. If you already have an ACP, please discuss it with your doctor or nurse and arrange to have a copy placed in your medical record.

If you would like more information or would like to complete an ACP, please speak with your nurse or doctor.

You may be asked for consent before you have tests or procedures. Before you make a decision, it is important that you feel everything has been explained to your satisfaction. If you are unsure or do not understand something, please make sure to ask for an explanation. Whiteboards will be used to share important information with you and your family regarding the goals of care. If you have any issues with the use of the whiteboard in sharing this information you are to notify the nurse immediately, otherwise the whiteboards will be updated daily.

If you have documented your wishes about the health care you may receive at the moment or in the future in an advance directive such as a representative agreement, a living will, or a similar document, bring this to the attention of your family and health care providers.

Patients are an important member of the health care team. You can help make your health care experience safer by being actively involved. Informed patients make better decisions about what is best for them. What can you do?

• Speak up if you have questions or concerns, and if you don’t understand, ask again. It is your body and you have a right to know.
• Pay attention to the care you are receiving. Make sure you are getting the right treatments and medications by the right health care professionals. Don’t assume anything.
• Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plans.
• Ask a trusted family members or friend to be your advocate.
• Know what medication you take and why you take them. Medication errors are the most common healthcare mistakes.
• Participate in all decisions about your treatment. You are the centre of the heathcare team.

Seven Oaks Hospital uses a team approach to healthcare delivery and many caring people work as part of that team. The interdisciplinary team may include physicians, specialists, nurses, pharmacists, therapists, technologists, healthcare aides, porters, and other professionals. The team works with you to provide the best possible health care by sharing expertise, information, and treatment planning.

Each patient care unit has a Patient Care Team Manager who coordinates care, supervises the unit, and ensures that you receive the best standard of care.

To call your nurse, use the call button located in your room. Call buttons are located at your bedside.

There is also a pull cord in the bathroom. When you pull the cord, the nursing station is alerted that you need help. A staff member will respond to your signal as soon as possible.

You should make a list of medications you are currently taking and give it to your nurse or physician. Your physician will review your medications and supply equivalents if needed.

Patients are encouraged to discuss questions about medications with your nurse or physician.

You will notice a white board at your bedside. Whiteboards have been used in hospitals across Canada to help improve communication with our patients and families. White boards help to keep you and your family updated on the goals for your care and your expected date for discharge.

If at anytime you have concerns about any of the information on the whiteboard please inform your nurse immediately.

Patient meals are prepared at a regional centre and delivered to Seven Oaks General Hospital three times per day. Therapeutic diets based on diet orders from your doctor are available. If you have food allergies or follow a special diet, let your nurse know as soon as you arrive. A variety of special cultural and religious diets can also be accommodated. You may request to speak with a clinical dietitian to discuss your individual diet needs and preferences.

Please speak with your nurse or dietitian before eating any food or snacks brought in by visitors.

Patient meals are delivered:

• Breakfast: 8:00 AM – 9:00 AM
• Lunch: 11:30 AM – 12:30 PM
• Dinner: 4:30 PM – 5:30 PM
• Nourishing snacks are also delivered three times per day.

Under the Personal Health Information Act the personal information we collect about you including your health and health history is confidential.

You have a right to examine the information we collect and to request a copy. You have a right to request your personal information be corrected and the right to give permission for your information to be shared with others.

Please let your care provider know if you have any questions or concerns about your care and/or treatment. If you have a complaint, we want to resolve it as soon as possible. If you have voiced a concern to your care provider and feel it has not been resolved, please contact the Patient Care Team Manager whose card is attached on the inside pocket of the patient admission package.

You can also contact our Patient Relations Associate at 204-632-3160.